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Client Work
Client Work
Conflict Resolution eLearning Course
Conflict Resolution eLearning Course
Responsibilities: Needs Analysis, Instructional Design, Video Development, eLearning Development
Tools used in Development: Articulate Storyline, Vyond
Time in Development: 3 months
Client: Rotaract Club of Saipan
Executive Summary: Worked with the client organization to conduct a needs analysis, design, develop, and implement an eLearning solution to address KSA gaps in conflict resolution and communication within a project management context
Challenge: The results of the root cause analysis revealed knowledge, skill, and attitude gaps in conflict resolution, including communication, particularly within the context of planning and implementing community service projects / project management. Membership engagement and retention are low because Rotaract Club of Saipan members (Learners) are unable to effectively resolve conflict and communicate leading to unhealthy work environments and “factions”, which drive members away from attending and participating in Rotaract meetings, events, and activities.
Solution: A 30-minute eLearning course that covers Thomas-Kilmann’s Conflict Resolution models, common sources of conflict, and a recommended conflict resolution process for Rotaract Club of Saipan members (Learners) to utilize for conflict resolution within a project management context.
Results: After completing the course, learners were able to identify, address, and resolve interpersonal and project-related conflicts through effective communication 90% of the time, leading to a more harmonious and productive volunteer environment.
Conflict Resolution Instructor-Led Training
Conflict Resolution Instructor-Led Training
Responsibilities: Needs Analysis, Instructional Design, ILT Materials Development, ILT Delivery and Facilitation
Tools used in Development: Canva
Client: Rotaract Club of Saipan
Executive Summary: See above
Challenge: See above
Solution: A follow-up in-person instructor-led training to further develop conflict resolution skills
Results: After completing the instructor-led training, learners were able to 1) identify recommended conflict resolution steps and create personalized conflict resolution strategies, 2) apply active listening techniques, and 3) apply conflict resolution strategies 90% of the time.
Conflict Resolution Interactive Application Scenario
Conflict Resolution Interactive Application Scenario
Tool used in development: We Are
IDOL Courses Academy partnered with We Are for the We Are Learning Design Challenge. Participants in the Academy were challenged to transform a problem scenario from our eLearning course into an engaging, interactive learning moment. The goal was to create a standalone learning experience that reinforces a key concept in an immersive way.
Result: Winning entry for the We Are Learning Design Challenge
Feedback: "Philip’s submission stood out for its interactive scenario, thoughtful animation, and engaging design, which encouraged learner interaction, reflection, and provided tailored feedback based on responses. His work exemplifies how We Are can bring problem scenarios to life in an immersive and impactful way."
Instructional Design Challenges
Instructional Design Challenges
Using the GROW Coaching Model at Gilbert's Pharmacy
Using the GROW Coaching Model at Gilbert's Pharmacy
Tool used in development: Mindsmith AI
Time in Development: 2 days
Challenge Host: The eLearning Designer's Academy (Tim Slade)
Executive Summary: This project was created for an eLearning Design Challenge hosted by Tim Slade. The task was to design a microlearning experience that teaches people managers how to use the GROW Coaching Model to support performance conversations in a fast‑paced pharmacy environment. I used Mindsmith to develop a streamlined, scenario‑based course that emphasizes practical application, minimal clicks, and realistic coaching practice through branching and AI‑driven interactions.
Challenge: People managers at Gilbert’s Pharmacy operate in a high‑pressure environment where accuracy, speed, and patient safety intersect. They need coaching skills that are:
Practical
Immediately applicable
Easy to learn quickly
Grounded in real workflow challenges
Traditional eLearning often overwhelms managers with long modules and unnecessary clicks. My challenge was to design a straight‑to‑the‑point learning experience that respects their time while still delivering meaningful, skill‑building practice.
Solution: A concise, scenario‑driven microlearning course built in Mindsmith, structured using:
GLP’s 8 Steps of Design to ensure performance‑focused outcomes
The 4A Learning Task Sequence (Anchor → Add → Apply → Away) to keep lessons tight and purposeful
Gilbert’s Core Values as operational anchors for every coaching decision
Branching scenarios and AI roleplay to simulate real coaching conversations
The course follows two evolving characters—Alyssa and Jenna—each representing realistic pharmacy workflow challenges. Learners practice each stage of the GROW model and ultimately conduct a full coaching conversation in an AI‑driven simulation.
Responsibilities
Needs analysis & performance problem definition
Instructional design using GLP’s 8 Steps
Scenario writing & character development
Branching scenario design
AI conversation scripting & guardrails
eLearning development in Mindsmith
Visual and interaction design
Quality assurance & user testing
This eLearning course was designed using Global Learning Partners’ 8 Steps of Design™, a framework that ensures every learning experience is intentional, participatory, and grounded in real‑world relevance. By working through each step — from understanding the People and Situation to defining the Change, Content, Objectives, and ultimately the Learning Tasks — I created a microlearning program that is both practical and deeply aligned with learner needs.
Using this framework allowed me to:
Build a clear foundation rooted in the realities of Gilbert’s pharmacy managers, their workflow pressures, and their coaching challenges.
Map a coherent learning journey that progresses from foundational concepts to full application of the GROW Coaching Model.
Design achievement‑based objectives that focus on what learners do during the course, not just what they know.
Develop interactive learning tasks — including branching scenarios, sorting activities, and AI‑powered roleplay — that mirror real pharmacy situations and reinforce performance‑critical skills.
The result is a focused, culturally responsive, and performance‑aligned eLearning experience that reflects the rigor and relational design principles at the heart of the 8 Steps of Design™.
Key Features
Key Features
Practical, Minimal-Click Design
People managers are busy. I intentionally reduced unnecessary screens and interactions so learners could access essential knowledge quickly and apply it immediately.Scenario-Based Learning
Two realistic pharmacy technician scenarios help learners see how the GROW model applies to real workflow pressures, accuracy challenges, and patient safety concerns.Branching Scenarios
Learners choose how to respond to employees and receive tailored feedback.AI Roleplay Simulation
The final assessment uses Mindsmith’s AI conversation tool to simulate a full GROW coaching conversation with Jenna.
Mindsmith AI Roleplay Conversation (PJRS).mp4AI Coaching Roleplay Demonstration
AI Coaching Roleplay Demonstration
I designed an AI‑driven coaching simulation in Mindsmith AI as the final assessment for this course. Learners conduct a full GROW coaching conversation with Jenna, a senior pharmacy technician, using their own typed questions—not multiple‑choice options.
The AI responds dynamically based on the learner’s input, creating a realistic, values‑aligned coaching exchange grounded in Gilbert’s workflow pressures. This simulation gives managers a safe space to practice real coaching skills, apply the GROW model end‑to‑end, and build confidence in guiding performance conversations.
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